Below is some helpful information for shoppers to know about shopping at Pay Less Super Markets.
What items are prohibited?
Shoppers cannot deliver alcohol, tobacco, prescription/behind-the-counter medication, or gift cards from Pay Less Super Markets. Click here to view the full list of prohibited items for all Shipt orders.
If any of these items are on an order, shoppers can kindly let the customer know that these items are not eligible for delivery with Shipt. If the customer requests more information, shoppers may politely recommend that they reach out to Shipt Support for more information.
Can shoppers use self-checkout at Pick ‘n Save?
No, Pay Less Super Markets would like shoppers to use a checkout lane with a store attendant.
Do shoppers need to ask for tax exemption?
No, Pay Less Super Markets orders are not tax-exempt.
Should shoppers use a rewards card at checkout?
Yes, shoppers can use their Pay Less Plus rewards card at checkout. Be sure to use your personal card and not the member’s card.
Will shoppers need to bag items at checkout?
Shoppers will only need to bag items if a store attendant is unable to assist.
Can items be returned?
Yes, all items, except for perishables, can be returned to the store where they were originally purchased.
Note: Pay Less Super Markets has the right to accept or refuse returns for any items.
To complete a return for a Pay Less Super Markets order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
What should shoppers do if a member has an issue with their order from Pay Less Super Markets?
Politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!