Below is some helpful information for shoppers to know about Merrit Super!
Do shoppers ask for tax exemption?
No, Merrit Super orders are not tax-exempt.
What items are prohibited?
Tobacco and gift cards are not eligible for purchase from Merrit Super. For a full list of prohibited items, click here.
Will shoppers bag items at checkout?
No, a store associate will bag the items.
Can items be returned?
Yes, items, except for growlers, can be returned to the store where they were originally purchased.*
*Note: Merrit Super has the right to accept or refuse returns for any items.
To complete a return for a Merrit Super order:
- Present the original receipt and your Shipt card at Customer Support.
- Write the order number on the receipt and take a picture of it after the store attendant has completed the return.
- Email the picture to support@shipt.com.
What if a member has an issue with their order from Merrit Super?
Shoppers can politely apologize to the member and suggest that they contact Shipt Support via live chat, support@shipt.com, or (205) 502-2500 to get assistance with the issue — the support team will be happy to help!
In order to participate in alcohol delivery, complete the Alcohol Delivery certification for your state.